EMBER / SUPPORT
Let’s get you
back to your work.
Find an answer below or send an application support request. For employee access and work assignments, your organization’s administrator remains the first point of contact.
A good place to start.
How do I get an Ember account?
Your organization must approve your access and employee profile. A TestFlight invitation provides installation access only. Contact your organization’s administrator if you can install Ember but cannot enter your workplace.
I forgot my password or need help with MFA.
Use the password-recovery option on the sign-in screen. For a lost authenticator, changed device or locked account, contact your organization’s administrator. Never send a password, MFA code or recovery secret through this form.
Why am I missing a document, course or company group?
Your employee profile and the publication’s recipient groups control visibility. Include the item’s title and your organization when requesting help. Your administrator can review the audience and your membership.
Why did I not receive a notification?
Check notification permission in your device settings and the options in Ember Profile. Messages may still be available in Inbox when notifications are disabled. Include your app version and device when reporting a delivery issue.
Does clicking Interested reserve an available shift?
No. Interest tells the scheduling team you would like to be considered. Confirm an assignment through your organization’s official calendar, scheduler or supervisor.
How do I request a review of my account data?
Choose Privacy or account-data request in the support form, or use the privacy contact below. Employer-held records and records subject to retention requirements may need a separate organizational review. A website support request does not automatically delete an account.
For urgent operational matters, use your normal supervisor, dispatch or emergency communication process.
Mailing address
Po Box 745
Blue Jay, CA 92317
Send a support request
Tell us what happened and how to reach you. Please keep patient information, passwords and payroll details out of the message.